- We do not accept returns of food items - i.e. Olive Oils, Balsamic Vinegars, and Condiments.
- Wine must be returned in the same condition as when it was delivered. Wine should be inspected on delivery to determine if there are any concerns or issues with the condition of product when delivered.
- We will not accept return of wine that has been chilled - There are NO exceptions.
- We will not accept wine that has been exposed to excessive heat.
Shipping and Delivery Policy
We strive to process and deliver orders as quickly as possible. In stock items can often be delivered the same day. Otherwise, or deliveries will be within 24-48 hours or when the order was received.
We will always do our best to accommodate your specific time requirements.
All Local Deliveries will be made by a representative of Killer Vino Corp. A person of at least 21 years of age must be present to receive the delivery.
SHIPPING OUTSIDE OF HOUSTON, TEXAS
Orders outside of Texas are processed within 1-2 business days. Orders received on Saturday or Sunday will generally be shipped by the following Tuesday.
We do not ship wine outside of Texas for general purchases. We can accomodate wine shipments by special request.
We ship to business and residential addresses. Signatures are required for all shipments or deliveries. All wine deliveries require a person at least 21 years of age to receive the shipment. We cannot ship to PO Boxes.
All out of state shipments are via Fed Ex or UPS ground or 3 Day Select.
Expedited shipping is available at an additional charge. Contact us for a custom quote.
The shipping window for perishable goods is generally October through March. Shipping that is requested when conditions are not ideal will be at the risk of the customer. Killer Vino will in no way be responsible for the condition of the shipped goods. This exclusion will be duly noted on the confirmation.