• TERMS AND CONDITIONS

    Copyright and Trademark Notice

    1/1/2021

    Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Killer Vino., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws.  We take this very seriously.  Any unauthorized use of the materials on this site will be pursued to the fullest extent of the law.  

    Credit Cards

    1/1/2021

    We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Credit Card payments can be made through the website, as well as through a secure payment link you will receive by email for manual orders.

    Links

    1/1/2021

    This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Killer Vino is not responsible for the operation of, or content located on or throughout any such site.

    Other Conditions

    1/1/2021

    These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Killer Vino reserves the right to make changes to this site and these conditions at any time.

    Out-of-Stock Products

    1/1/2021

    We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

    Privacy

    Your privacy is very important to us.  Please see our complete privacy policy HERE. 

    Shipping and Delivery Policy

     1/1/2014

    Many local deliveries can be made as soon as the next business day.  In stock items can often be delivered the same day.  We will always do our best to accommodate your specific time requirements.  

    We ship non-perishable items such as items found in the Vinophilia and Epicure Collections to anywhere in the Continental United States.

     

    Sales Tax

     1/1/2021 

    We charge sales tax in accordance with the location of our business, which is Houston, Texas.  The current sales tax rate is 8.25%.  The rate is subject to change without notice.

     In accordance with the law, sales tax will be added to all orders, unless you can provide documentation that the purchase is by/on behalf of a non-profit or otherwise tax-exempt entity.  

    Typographical Errors

    1/1/2021

    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Killer Vino retains the right to refuse or cancel any orders placed for products listed at the incorrect price.

    If your credit card has already been charged for the purchase and your order is canceled, Killer Vino will issue a full refund in the same form as the initial payment was made.

    Returns & Shipping Policy

    RETURNS
    If you are dissatisfied with your purchase for any reason, we hope to resolve you issue with the best interest of all parties.  To report and issue, please call our toll-free number (833) 9KV-WINE or e-mail sales@killervino.com (email is preferred) within 3 days of original invoice receipt and we will credit or exchange.
     
    We adhere to these strict policies
    • We do not accept returns of food items - i.e. Olive Oils, Balsamic Vinegars, and Condiments.
    • Wine must be returned in the same condition as when it was delivered.  Wine should be inspected on delivery to determine if there are any concerns or issues with the condition of product when delivered.
    1. We will not accept return of wine that has been chilled - There are NO exceptions.
    • We will not accept wine that has been exposed to excessive heat. 
    Local Deliveries:
     
    Up to 3 days after product delivery, we will accept all returns without fees.
    After 3 days, and up to 14 days after fulfillment, returned items will incur a 50% restocking/cancellation fee.  Remaining balances will be held for credit towards future purchases. 
    ***After 14 days from date of fulfillment, we will not accept any returns.
    We will not accept any returns of wines that show evidence of damage due to exposure to moisture, heat, or other damages.  Examples are marred labels due to contact with moisture, seepage from corks that indicate overheating.   
     
    If the product is flawed/corked, please replace the cork as tightly as possible and refrigerate the wine.  Let us know as soon as possible.  We cannot offer a resolution to the issue if the wine is not returned in "new" condition for evaluation.  Please keep in mind that on average, 10% of all wines will have cork taint.  This is an inherent risk when you purchase wine.  Killer Vino cannot be responsible for every corked wine that you encounter.  Nonetheless, we will endeavor to resolve the issue with your best interest in mind.
    ***"Flawed" product does not mean "I don't like it." :)
    Shipping Policy

    Shipping and Delivery Policy

    LOCAL DELIVERIES

    We strive to process and deliver orders as quickly as possible.  In stock items can often be delivered the same day.  Otherwise, or deliveries will be within 24-48 hours or when the order was received. 

    We will always do our best to accommodate your specific time requirements.  

    All Local Deliveries will be made by a representative of Killer Vino Corp.  A person of at least 21 years of age must be present to receive the delivery. 

    SHIPPING OUTSIDE OF HOUSTON, TEXAS

    Orders outside of Texas are processed within 1-2 business days.  Orders received on Saturday or Sunday will generally be shipped by the following Tuesday.

    We do not ship wine outside of Texas for general purchases. We can accommodate wine shipments by special request.

    We ship to business and residential addresses.  Signatures are required for all shipments or deliveries.  All wine deliveries require a person at least 21 years of age to receive the shipment.  We cannot ship to PO Boxes. 

    All out of state shipments are via Fed Ex or UPS ground or 3 Day Select. 

    Expedited shipping is available at an additional charge.  Contact us for a custom quote.

    The shipping window for perishable goods is generally October through March.  Shipping that is requested when conditions are not ideal will be at the risk of the customer.  Killer Vino will in no way be responsible for the condition of the shipped goods.  This exclusion will be duly noted on the confirmation.

     

     

     

     
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